These questions cover a range of aspects from initial impressions to specific tasks, interaction feedback, error handling, overall satisfaction, and future expectations. You don’t need to ask all the questions from this list; choose questions that are relevant to your testing goals.

Layout design

  • What is your first impression of this design/layout?
  • What do you notice first when you look at this screen/page?
  • Did you have any trouble understanding the interface?

Design clarity

  • How would you rate the clarity of the instructions/guidance provided?
  • Do the options/buttons/links make sense to you?
  • Are there any terms or language used that are unclear?
  • Were there any elements on the screen that distracted you or seemed unnecessary?

Design look and feel

  • How did using this product make you feel?
  • Were there any moments of frustration or delight while using this product?
  • How does the overall aesthetic appeal to you?
  • How would you describe the tone and language used in the product?
  • How would you describe the overall look and feel of the interface?
  • Does anything stand out to you immediately as either positive or negative?

Findability and navigation experience

  • Were you able to find all the necessary information to complete this task?
  • How easy or difficult is it to navigate between different sections/pages?
  • Did the product behave the way you expected it to during this task?
  • Did you feel confident in your ability to complete this task successfully?

Interaction experience

Ask these questions after the user completes tasks.

  • Did you find any features particularly helpful or frustrating?
  • Did you encounter any problems that you didn’t expect?
  • Did you feel in control while using the product, or did it feel unpredictable?
  • What did you like most about using this product?
  • What did you like least about using this product?
  • How responsive was the product to your actions? Did you encounter any delays or unexpected behavior?

Error handling and recovery

  • Did you encounter any errors or problems while using the product?
  • How clear and helpful were the error messages or alerts?
  • Were you able to recover from any errors easily?
  • Did you encounter any situations where you weren’t sure what to do next?

Overall impression of a product

  • Is there anything specific that stood out to you during this session?
  • How would you describe this product to a friend who has never seen it before?
  • How does this product compare to others you have used for similar tasks?
  • What are the strengths of this product?
  • What are the weaknesses of this product?
  • Is there anything else you would like to see included in future updates?

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30+ Questions for Usability Testing Session was originally published in UX Planet on Medium, where people are continuing the conversation by highlighting and responding to this story.